Trabajo technical service desk manager en Monterrey

A global technology company in Monterrey seeks an experienced FSO Manager to provide 24x7 support for IT incidents. Candidates should possess a relevant degree and at least 3 years of customer service experience in a technical help desk environment. Proficiency in Spanish and English (B1/B2) is essential. This role includes troubleshooting, managing client relationships, and providing user...

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain...

About the job Hopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management. We are seeking a high-impact Technical Account Manager (TAM) to be a technical liaison for...

Monterrey, Mexico Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply...

**What you'll do**: - Ensure proper recording, documentation, and closure. - Provide Remote resolution to issues/queries where applicable. - Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. - Single point of contact for the end users related to Issues/Requests - Log, Track, Route, and redirect problems to the correct...

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Perficient Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside...

We currently have a career opportunity for a Service Delivery Manager to join our team located in Mexico. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field - Familiar with ITSM tools, processes and reporting - Minimum 6 years of professional experience supporting technology solutions - Proven track record of leadership roles delivering support...

**Build your Career with an Industry Leader** Multi-Color Corporation and Fort Dearborn have merged and are now the world's largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years. Under the direction of the IT Service Desk Manager, the IT...

**Service Team Leader** **Monterrey, NL** *** **About Optimas**: - Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. - Optimas Manufacturing has been associated with the Fastener Industry for over 50 years. We have...

**Job Title: Information Technology Helpdesk Analyst -Customer Service Desk GERMAN Language Support** **Work Location**: REMOTE - Mexico RELIABLE INTERNET REQUIRED **Work Hours (From/To): Various shifts and positions available** **Pay: $****** - $******* USD Monthly includes all applicable and required benefits by law** **Reports To (Title)**: Service Desk Manager **Supervision Received**:General...

**Troubleshooting**: Diagnose and resolve hardware, software, and network-related issues for end-users. - **Ticket Management**: Log and manage service requests and incidents in the IT service management (ITSM) system, ensuring they are documented and resolved within SLA (Service Level Agreement) guidelines. - **Escalation**: Escalate complex issues to second or third-level support teams when...

**Job Title: Information Technology Helpdesk Analyst -Customer Service Desk Mandarin Chinese Language Support** **Work Location**: REMOTE - Mexico RELIABLE INTERNET REQUIRED **Work Hours (From/To): Various shifts and positions available** **Pay: $****** - $******* USD Monthly includes all applicable and required benefits by law** **Reports To (Title)**: Service Desk Manager **Supervision...

About the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...

A leading global technology firm in Monterrey is seeking a Service Delivery Manager to oversee a large service desk and FSO team. You will manage over 50 agents while driving service improvement initiatives and fostering automation. The ideal candidate has at least 10 years of experience in service management and strong leadership skills. The role includes mentoring team members, conducting...

Overview HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and...

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare,...